Privacy Policy

1. Introduction

Ellehammer ("we," "our," or "us") is operated by Tandem Agency ApS. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business intelligence platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Company name (optional)

2.2 Usage Data

We automatically collect information about how you use our platform:

• Search queries and filters applied
• Pages visited and features used
• Time spent on the platform
• Export and alert activity

2.3 Technical Data

We collect technical information including your IP address, browser type, device information, and operating system to improve our services and ensure security.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your transactions and manage your account
• Send you email alerts you've subscribed to
• Improve and personalize your experience
• Analyze usage patterns to enhance our platform
• Communicate important updates and changes
• Prevent fraud and ensure security
• Comply with legal obligations

4. Data Sources

The business information displayed in Ellehammer is sourced from the Danish Central Business Register (CVR), which is publicly available data maintained by the Danish Business Authority (Erhvervsstyrelsen). We do not collect personal data about individuals from these sources—only business entity information.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who assist in operating our platform (hosting, email, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure (Vercel, Supabase)

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some data may be retained for legal or legitimate business purposes.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limited processing of your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at contact@tandem.bi

9. Cookies

We use essential cookies to enable core functionality like authentication and session management. We may also use analytics cookies to understand how visitors interact with our platform. You can manage cookie preferences through your browser settings or our cookie consent banner.

10. International Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

11. Children's Privacy

Ellehammer is a business-to-business service and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: